Your agent handles the routine — you take over any chat.
Your agent handles the routine, and when a customer asks for a person, the chat comes to you. Take over any chat with one tap, get a summary of what’s happened, and hand it back when you’re done.
Automate the ordinary. Show up for the moments that matter.
Human Takeover, end to end
Press Take over on any conversation — from then your agent doesn’t answer another message there until you hand it back.
You get a short summary of what the customer wants and what’s happened so far.
A customer who asks for a person, sounds upset and urgent, or trips a safety check is passed to you automatically.
Hand it back when you’re done — it reads everything you wrote before it answers again.
Live in three steps
Routine questions get answered automatically, day and night.
A ping (on Slack or the dashboard) when a chat needs a real person, with a brief.
Step in, sort it out, and hand the chat back to your agent — no awkward gaps for the customer.
See human takeover work on your own chats
Connect your Instagram or WhatsApp and watch it run on your real conversations — free to start, no card needed.